Terms & Policies

Welcome to Shiara. By accessing or purchasing from our website, you agree to the following terms and policies. Please read them carefully.

1. Terms of Service

By using this website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. Shiara reserves the right to refuse service, terminate accounts, or cancel orders at our discretion. We may update these terms at any time without prior notice. Continued use of the site constitutes acceptance of any revised terms.

2. Privacy Policy

Your privacy is important to us. We collect personal information such as your name, email address, shipping address, and payment details solely to process your orders and improve your shopping experience.

We do not sell, trade, or share your personal information with third parties except as required to fulfil your order (e.g., shipping partners).
We use industry-standard encryption (SSL) to protect your data during transmission.
You may request access to, correction of, or deletion of your personal data by contacting us at any time.
By using our website, you consent to our data collection practices as described above.

3. Shipping Policy

We ship across India and to select international destinations. Please review the details below:

Processing Time: Orders are processed within 2–4 business days after payment confirmation.
Domestic Shipping (India): Standard delivery takes 5–8 business days. Express shipping options may be available at checkout.
International Shipping: Delivery timelines vary by destination and typically take 10–20 business days. Customs duties and import taxes are the responsibility of the buyer.
Tracking: A tracking number will be shared via email once your order is dispatched.
Delays: Shiara is not responsible for delays caused by courier partners, customs clearance, or unforeseen circumstances.

4. Returns & Exchange Policy

We want you to love what you receive. If you are not completely satisfied, here is how we can help:

Return Window: Returns are accepted within 7 days of delivery for eligible items.
Eligibility: Items must be unused, unwashed, and in their original packaging with all tags intact.
Non-Returnable Items: Sale items, customised pieces, and innerwear are not eligible for return or exchange.
Process: To initiate a return or exchange, please email us with your order number and reason for return. We will guide you through the next steps.
Refunds: Once the returned item is received and inspected, refunds will be processed to your original payment method within 7–10 business days.
Exchange: Exchanges are subject to stock availability. If the desired item is unavailable, a store credit or refund will be offered.

5. Payment Policy

We accept all major payment methods including credit/debit cards, UPI, net banking, and wallets. All transactions are processed securely. Prices are listed in Indian Rupees (INR) unless otherwise stated. Shiara reserves the right to cancel any order in the event of a pricing error or payment failure.

6. Intellectual Property

All content on this website — including images, text, logos, and designs — is the exclusive property of Shiara and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

Shiara shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order placed.

8. Contact Us

If you have any questions about our terms or policies, please reach out to us:

Shiara
Website: theshiara.com
Email: [your support email]
Phone: [your contact number]